Refund & cancellation policy

This Refund & Cancellation Policy (“Policy”) explains how cancellations and refunds are handled for Inflewz, operated by Prestine Technologies Private Limited (“Inflewz”, “we”, “our”, or “us”). This Policy should be read together with the Inflewz Terms of Service and Privacy Policy.

Public QR scans and consumer verification services are governed by the separate policies of Verified by Inflewz (https://verified.inflewz.com).

1. Definitions

A tenant refers to a customer organization, workspace, or account in Inflewz.

A standard subscription refers to self-serve, non-enterprise, non-custom plans purchased online through Inflewz pricing or checkout.

An enterprise/custom subscription refers to any plan purchased under a signed Order Form, MSA, SOW, negotiated pricing arrangement, custom invoicing, or custom scope and implementation.

2. Cancellation (all plans)

You may cancel your subscription from your account settings, where available, or by contacting Inflewz support.

Cancellation stops future renewals and billing.

Unless a refund is approved under this Policy, access typically remains active until the end of the current billing period.

3. 30-day money-back guarantee (standard subscriptions only, one-time per tenant lifetime)

Inflewz offers a 30-day money-back guarantee for standard subscriptions, subject to all conditions below.

The subscription must be a standard subscription and not an enterprise/custom subscription.

Payment must be completed upfront.

The cancellation or refund request must be submitted within 30 calendar days from the subscription start date.

The 30-day money-back guarantee is available only once per tenant for the lifetime of the tenant account. Once it has been claimed, it cannot be claimed again for that tenant in the future.

If all conditions are met, Inflewz will issue a full refund of the subscription fee paid for that standard subscription.

4. Refund inclusions (what we refund)

4.1 Standard subscriptions (eligible for full refund)

A full refund is available when the purchase is a standard subscription, the request is made within 30 days, and the tenant has not previously claimed the 30-day guarantee.

4.2 Payment error or duplicate charge (all plans)

A refund may be issued if you were charged more than once for the same invoice or transaction, or if a payment was captured incorrectly due to a technical issue attributable to Inflewz or the payment flow.

4.3 Non-provisioning (all plans)

If Inflewz fails to provision access after successful payment and cannot reasonably resolve provisioning within a commercially reasonable time, a refund may be issued.

5. Refund exclusions (what we do not refund)

Unless required by applicable law, refunds are not provided in the following circumstances.

5.1 Standard subscriptions

Refunds are not provided for requests made after 30 days from the subscription start date.

Refunds are not provided for any renewal payments, including monthly or annual renewals after the initial purchase.

Refunds are not provided for add-ons purchased separately unless specifically stated at checkout.

Refunds are not provided for taxes or statutory levies that are non-refundable under applicable rules, where applicable.

Refunds are not provided for bank fees, FX fees, or intermediary charges imposed by your bank or payment provider.

5.2 Enterprise/custom subscriptions

Enterprise/custom subscriptions are not covered by the 30-day money-back guarantee.

Refunds, if any, are governed solely by the signed enterprise/custom agreement.

5.3 Non-refundable charges across all plans

Refunds are not provided for one-time setup, onboarding, or implementation fees.

Refunds are not provided for professional services, including training, consulting, data migration, custom development, and integrations.

Refunds are not provided for hardware, IoT devices, sensors, tags, and shipping costs, where applicable.

Refunds are not provided for third-party license costs or pass-through charges, where applicable.

Refunds are not provided for suspensions or terminations resulting from Terms of Service violations, fraud, abuse, or unlawful use.

6. Enterprise & custom agreements (override and precedence)

For enterprise/custom subscriptions, cancellation and refund terms are governed by the signed enterprise/custom agreement, such as an MSA, SOW, or Order Form.

This Policy remains in force unless it is expressly overridden, in whole or in part, by a written enterprise/custom agreement signed by authorized representatives of the customer and Prestine Technologies Private Limited.

If there is any conflict between this Policy and an enterprise/custom agreement, the enterprise/custom agreement will prevail to the extent of the conflict.

7. How to request a refund

To request a refund, contact support@inflewz.com or legal@inflewz.com.

Please include your tenant name or organization, registered email address, invoice or transaction reference, and a brief reason for the refund request.

Inflewz may request verification to prevent fraud and protect tenants.

8. Refund method and timelines

Approved refunds will be issued to the original payment method used.

Refund processing times depend on the bank and payment method used. In many cases, refunds are reflected within 5–10 business days, depending on the payment mode and banking processes.

If payment was made through a payment gateway, the refund will first be initiated through the gateway and then processed by banking partners.

9. Abuse prevention and bad-faith requests

Inflewz reserves the right to deny refunds where there is evidence of attempted repeated use of the guarantee through multiple subscriptions under the same tenant, fraudulent activity, chargeback abuse, misuse of the platform, or a material breach of the Terms of Service.

10. Disputes and chargebacks

If you have a billing dispute, we request that you contact us first so that we can resolve the issue quickly.

Unresolved disputes may be escalated through your payment provider or bank. Chargebacks may delay resolution and may result in temporary suspension of access while the dispute is being investigated.

11. Policy updates

We may update this Policy from time to time.

Changes will be reflected by updating the effective date displayed at the top of this page.

12. Contact

For questions regarding this Policy, please contact us:

📧 support@inflewz.com

📧 legal@inflewz.com

🌐 https://inflewz.com